Contact Us

We’re always happy to help. Whether you have a question about an order, delivery, returns, or something else entirely, you can contact us using the details below.

Order & Delivery Enquiries

For questions about online orders, returns, refunds, or delivery, please email us with your order number so we can help you as quickly as possible.

Visit Us

You’re welcome to visit us in person at our garden centre. If you’re returning an item bought in store, please bring your receipt with you.

Response Times

We aim to respond to emails within 1–2 working days. During busy seasonal periods, replies may take a little longer, but we will always get back to you.

Before You Contact Us

• Have your order number ready (for online purchases)
• Check our Shipping Policy and Returns & Refunds Policy pages for quick answers
• If reporting damage, photos help us resolve things faster